This policy explains what information WayMate collects when you use the platform, why we collect it, who we share it with, and the choices you have. By using WayMate, you agree to the practices described here, alongside our Terms of Service.
When you create an account and profile, we collect your name, email address, and optionally your phone number, hometown, languages, and a short bio. When you post a journey, we collect the route, travel date, flight details, and any notes you add. When you offer to be a WayMate for a fee, we collect the price and currency you set. Messages you send to other users through WayMate's chat are stored so both participants can view the conversation.
We use Google Analytics to understand how the site is used (pages visited, general device/browser information, and approximate location derived from IP address). This helps us improve WayMate but is not used to identify you individually. You can use browser or device settings to limit analytics cookies.
We use your information to operate the platform: creating and displaying your profile, matching your journeys with other travellers, sending you notifications about connection requests and journey alerts, and providing customer support. We do not sell your personal information to third parties.
Other WayMate users can see the profile and journey information you choose to post, and can see your name and profile details if you connect with them. We also use trusted service providers to run the platform: Clerk for authentication, Neon for database hosting, Resend for transactional email, and Vercel for application hosting. These providers process data on our behalf and are not permitted to use it for their own purposes.
We keep your account, journey, and message data for as long as your account is active. If you delete a journey or withdraw a connection request, the associated records are removed from our database. You can request full account deletion at any time by contacting us (see Section 8).
Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below and we will respond as soon as reasonably possible.
Questions about this policy, or requests relating to your personal data, can be sent to support@thewaymate.com or by phone/WhatsApp at +44 7438 478205.
We may update this policy from time to time as WayMate evolves. Continuing to use WayMate after an update means you accept the revised policy.